delivery & returns
Delivery and Returns
Shipping and Delivery
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Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow following number of days for delivery from receipt of your order.
Domestic orders – All domestic orders are processed within 2 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days.
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Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, etc. However, Three Thyme Private Limited takes no responsibility for goods signed by an alternative person
International orders – We currently do not accept any international orders.
Shipping charges
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Domestic Orders: We ship products throughout India and charge a standard shipping fee.
Returns and refunds
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At Three Thyme Private Limited, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Three Thyme Private Limited is not responsible for any damage caused after delivery
In case of any problem or quality issue with the product, we exchange the product. All you need to do is email us within 24 hours of delivery. For queries reach out to feedback@threethyme.com via email.
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Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
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Returns and exchanges requests will be subject to checking and vetting by Three Thyme Private Limited.
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Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
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Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
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No Refund shall be made once goods are sold except in case of product damages or quality issues.